| Customer Support For your convenience, you may contact us using the information listed below. We will be happy to assist you. Seiko Instruments USA, Inc. 1309 Rutherford Lane, Suite 100 Austin, TX 78753 Toll free: 1-800-443-3617 Local: 512-349-3800 Fax: 512-349-3004 Email: Customer Service Customer Service hours are Monday through Friday 8:30AM to 4:30PM Central Time. You may email us at any time. Privacy Notice Seiko Instruments USA Inc., as the operator of this web site, is committed to protecting the personal information of its customers. We do not collect personal information from any one who merely visits and views the web site. This notice describes the information we do collect and the steps we employ to safeguard such information. The types of information we collect depends on the nature of the customer or user inquiry. In the event you choose to make a purchase through the web site, we collect standard information required to process purchase transactions including your name, address, billing address, shipping address, and credit card information. E-mail addresses are requested but are not required to process a transaction. Customers must be at least 18 years of age to make a purchase through the web site. Customer's purchase and credit card information are collected and transmitted in an encrypted state and forwarded to the credit card processor. Credit card numbers are not stored and may only be retrieved by us for a period of 90 days to enable us to process returns. The customer data we collect is maintained within a top-level firewall. Access to customer data is limited to authorized personnel who possess valid passwords. Customers may receive tracking information on shipped orders and may, through use of a user name and password, review information on purchases. We do not share customer or user data with third parties except as expressly stated in this notice or unless required or permitted to do so by law. Intellectual Property; Limited License to Users The Materials and Services on this site, as well as their selection and arrangement, are protected by copyright, trademark, patent, and/or other intellectual property laws, and any unauthorized use of the Materials or Services at this Site may violate such laws and the Terms of Use. Except as expressly provided herein, Seiko Instruments USA, Inc. and its suppliers do not grant any express or implied rights to use the Materials and Services. You agree not to copy, republish, frame. download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Site, its Materials, or its Services or their selection and arrangement, except as expressly authorized herein. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site. Watch Instructions Thank you for purchasing your watch made by SII. If you would like to review or print our Instructions, they are available for you to download. Please note the brand of your watch and choose the corresponding Instructions. If your brand is not indicated specifically, please use the generic information and instructions listed below. Please let us know if we can help you further by contacting our Customer Service department. Thank you. Warranty Watch Warranty The manufacturer, Seiko Instruments Inc., warrants to the original consumer for a period of two (2) years after the date of purchase, that the purchased watch will be free from defects in materials and workmanship under normal use. In the event of any defect or other failure of the watch to conform to this warranty, the manufacturer will replace the watch with the exact or similar model without charge. This warranty does not cover wear or alteration to the watchcase, strap, bracelet, or crystal (lens). This warranty does not cover water damage for a watch that is not classified "Water Resistant" and does not cover water damage for a watch marked "Water Resistant" resulting from improper use or negligence or unauthorized service. Refer to Watch Instructions to learn how to care for your watch and to understand the classifications of "water resistant". This warranty is void if the watch has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship. All requests for warranty service inside the U.S., must include your watch, your name, address and telephone number, a description of the problem and a copy of your Warranty Certificate or sales receipt. Postage, packing and insurance costs are the responsibility of the customer. You may contact Parsec Enterprises for information on warranty procedures. To U.S. Residents: This warranty gives you specific legal rights, and you may also have other rights, which vary from State to State. U.S. residents must include a shipping and handling fee of $9.95 in the form of a check or money order made payable to Parsec Enterprises. Additional fees may apply if the watch is not covered under warranty. If you are located in the U.S., forward your request for warranty service to: Parsec Enterprises 7501 N Harker Dr. Peoria, IL 61615 U.S.A. Toll free: 1-800-359-2508 www.parsecent.com Hours of operation: Monday through Friday 8:30AM to 4:30PM CST If you are located outside the U.S., please forward your request for warranty service to a reputable Watch Service Center closest to you. If you assistance regarding the location of authorized Watch Service Centers, you may telephone or email the Customer Support representative. Returning Product Under Warranty Please make sure to provide the following information with your product repair.
Q: What happens if I do not submit all the information included above? A: We will contact you by mail or email requesting the missing information. Q: Do I have to pay for shipping to send the watch to your Warranty Facility? A: Yes, in order to return the product to us you will need to pay the freight. After we have inspected the product we will contact you to discuss disposition. We will pay the frieght to return the product to you. Please note that we are not responsible for product lost or damaged during shipment to us. We suggest you contact your local shipping carrier to ensure proper packaging and insurance options. Q: What if I want to have my watch repaired? A: Unfortunately, we no longer repair watches but are strictly a manufacturing and distribution facility. If the watch is no longer under warranty and needs to be repaired, any local jeweler or watch repair facility will be equipped to repair the watch. If for some reason a repair facility is unable to repair the wattch, please contact us and we will try to help you. Q: What is covered under warranty? A: Please refer to the warranty booklet you received with your product or review the warranty information in this window. If you have any questions you may contact us in writing or by email. |